Feedback procedure: Concerns, Compliments & Complaints

Welcome to Aneira Health UK Limited. Our registered office is 20 Eastbourne Terrace, Paddington, London, W2 6LA. Company reg no is 15210257.

At Aneira Health, we value your feedback as it helps us improve and grow. Whether you have a concern, compliment, or complaint, we want to hear from you.

How to provide feedback

You can share your feedback via:

• Email: feedback@aneira.health
• Post: Feedback Team, Aneira Health, 20 Eastbourne Terrace, London, W2 6LA
• Phone: 02081296494

We take all complaints seriously. In the first instance, we encourage you to speak with your Aneira Health Care Coordinator or Professional, who may resolve the issue directly or escalate it internally.This is information about you which we use to create and manage your account. It can include your name, address, contact details and bank details.

If you're not satisfied or prefer to raise a formal complaint, please contact us via the same feedback channels listed above.

Please note:

• Complaints should be raised as soon as possible and within 12 months of the issue.
• If you're complaining on someone else's behalf, written consent from the service user is required.